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Which Solution Should I Choose?

Choose the support solution that best fits your company’s needs.

 

SPAI offers two different support options:

- Annual Software Support
For customers who want continuous coverage for their SPAI software, including technical support, maintenance and the updates included in the service.

- Prepaid Remote Support Hours
For customers who need occasional technical support and prefer to purchase a predefined number of support hours in advance.

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Tutte le richieste di assistenza vengono gestite tramite ticket sul CRM Business Portal SPAI.

Which Solution Should I Choose?

 

Annual Software Support

The solution designed for customers who regularly use SPAI software and want to keep it covered by technical support and maintenance for 12 months.

 

Includes:

  • support on software functions

  • assistance with parameters and configurations

  • analysis of software-related issues

  • bug fixes included within the scope of the service

  • version updates included in the coverage

  • management of support requests through tickets on the SPAI CRM Business Portal

 

Does not include:

  • development of new features

  • customer-requested customisations

  • specific software modifications not included in the standard product

  • additional activities or developments not included in the coverage, which may be quoted separately

 

Choose Annual Software Support if you use SPAI software continuously and want stable coverage throughout the year.

Prepaid Remote Support Hours
 
The solution designed for customers who need occasional technical support and prefer to purchase a prepaid number of hours to use when required.

Includes:

  • assistance with the use of SPAI software

  • support with parameters and configurations

  • analysis of operational issues

  • remote technical support

  • verification of software configurations

  • management of support requests through tickets on the SPAI CRM Business Portal


Does not include:

  • correction of structural software bugs

  • version updates or upgrades

  • development of new features

  • software customisations

  • customer-specific software modifications


Support hours are deducted according to the actual time spent providing technical assistance.

Choose a Support Hours Package if you only need occasional assistance and do not require annual software maintenance coverage.

Come viene richiesta l'assistenza
 
Tutte le richieste di assistenza SPAI vengono gestite tramite ticket sul CRM Business Portal.
Se sei già registrato, accedi al portale e apri un ticket descrivendo la problematica.
 
Se non sei ancora registrato al Business Portal, scrivi a support@spaisoft.com per richiedere l'accesso.

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