Assistance & Ticketing
SPAI assistance is a structured technical service, designed to support the customer in the daily use of software in the production environment.
Each request is handled in an orderly and traceable manner, with the aim of ensuring operational continuity and consistent support over time.
All support requests are managed through a dedicated ticketing system, which allows you to track each report from initial receipt to final resolution, maintaining a readily accessible technical history.
How does our support work?
Access to support is available through the SPAI Business Portal, available at https://portal.spai.it.
From the portal, you can register, access your reserved area, open support tickets, and track their progress. The Business Portal centralizes all communications with SPAI technical support.
Production-oriented support
SPAI support is designed for real-world production environments. Requests are managed taking into account software configurations, workflows, and machine integration, ensuring targeted and effective interventions.
Want to learn more about how the SPAI support service and Business Portal work?
Access the complete documentation and learn in detail how to manage tickets, requests, and communications with technical support.
Out-of-warranty assistance
If your warranty has expired, was never activated, or is not covered by the applicable warranty, you can still access our technical support service by purchasing it directly below.
Choose the formula that best suits your needs from the available products and get fast, professional, and dedicated support from our team.
