Technical Support
SPAI technical support is managed through our CRM Business Portal, ensuring that every request is properly recorded, assigned and tracked until resolution.
To receive technical assistance, customers must open a support ticket through the Business Portal.
How SPAI Support Works:
1. Access the Business Portal
Log in to your reserved area using your credentials.
If you do not have access yet, contact support@spaisoft.com.
2. Open a Support Ticket
Create a new ticket and provide all the information required to describe the issue.
Whenever possible, include the software involved, machine information, error messages, screenshots and any other useful technical details.
3. Technical Analysis
The SPAI support team reviews the request and assigns it to the appropriate technician according to the type of issue.
4. Support and Resolution
The technician manages the request and provides the required support.
All activities, communications and solutions remain recorded within the ticket, providing a complete history of the intervention.
SPAI Business Portal
The Business Portal is the main access point for SPAI technical support.
From your reserved area you can:
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open new support tickets
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monitor ongoing requests
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communicate with the SPAI technical team
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provide additional information and attachments
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check the status of your requests
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access the history of previous support activities
